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Returns, Refunds & Exchange Policy

MissMuse Return & Exchange Policy

Size Exchange

  • You can request a size exchange within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with tags intact.

  • Upload clear photos of the product and tags when submitting your request.

  • All requests are verified before processing.

Pickup & Shipping

  • Reverse pickup is available in most locations.

  • If reverse pickup is not available:

    • You may self-ship the item.

    • Courier charges will be reimbursed up to ₹200 with valid proof of shipping.

Other Details

  • Exchange is subject to size availability.

  • A ₹199 exchange handling fee per order applies and will be collected at the time of delivery of the exchange order.

  • If your size is unavailable:

    • Prepaid Orders → Refund to the original payment method (shipping & COD charges not refunded) OR store credit of product value (shipping & COD charges are not refunded).

    • COD Orders → Store credit of product value only (shipping & COD charges not refunded).

  • Partial Exchanges → You may exchange only selected products in a multi-item order. The handling fee applies once per order.

Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with tags intact.

  • Upload clear photos of the product and tags to initiate a return.

  • All return requests are verified before approval.

Pickup & Shipping

  • Reverse pickup is available in most locations. A flat ₹199 return handling fee per order applies (covers pickup, inspection & processing).

  • If reverse pickup is not available:

    • You may self-ship the item.

    • Courier charges will be reimbursed up to ₹200 with valid proof of shipping.

    • The ₹199 return handling fee per order still applies.

Partial Returns

  • Allowed for multi-item orders.

  • The return handling fee is applied once per order.

Refunds

  • Refunds are processed within 5–7 business days after the returned item passes quality checks.

  • Prepaid Orders → Refund to the original payment method (shipping & COD charges not refunded).

  • COD Orders → Refund as store credit only (shipping & COD charges not refunded).

  • Store credit is valid for 1 year from the date of issue.

Damaged/Wrong Products

  • If you receive a damaged or wrong product, contact us within 48 hours of delivery.

  • Provide clear photos of the product and packaging.

  • We will arrange a replacement or refund as per your preference after verification.

Non-Returnable Items

  • Personalized, custom-made, or final sale items are not eligible for return, exchange, or refund.

  • For hygiene reasons, innerwear, swimwear, and beauty products are non-returnable.