MissMuse Return & Exchange Policy
: Returns or exchanges are accepted within 5 days from the date of delivery

Size Exchange

• You can request a size exchange within 5 days of delivery.

• Items must be unused, unwashed, and in original packaging with tags intact.

• Upload clear photos of the product and tags when submitting your request.

• All requests are verified before processing.

Pickup & Shipping

• Reverse pickup is available in most locations.

• If reverse pickup is not available:

  • You may self-ship the item.
    Other Details

• Exchange is subject to size availability.
  

• If your size is unavailable:

  • Prepaid Orders → Refunds will be processed to your Miss Muse Wallet within 1-2 working days after the return pickup is completed. OR you can exchange it with any other dress (shipping & COD charges are not refunded).

  • COD Orders → For COD Orders 

    • Refunds will be processed to your Miss Muse within 1-2 working days after the return pickup is completed. 

    (shipping & COD charges not refunded).

• Partial Exchanges → You may exchange only selected products in a multi-item order. The handling fee applies once per order.

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Returns

• Returns are accepted within 5 days of delivery.

• Items must be unused, unwashed, and in original packaging with tags intact.

• Upload clear photos of the product and tags to initiate a return.

• All return requests are verified before approval.

Pickup & Shipping

• Reverse pickup is available in most locations. A flat ₹99 return handling fee per order applies (covers pickup, inspection & processing).

• If reverse pickup is not available:

  • You may self-ship the item.

  • Courier charges will be reimbursed up to ₹99 The ₹99 return handling fee per order still applies.

Partial Returns

• Allowed for multi-item orders.

• The return handling fee is applied once per order.

Refunds

• Refunds are processed within 5–7 business days after the returned item passes quality checks.

• Prepaid Orders → Refund as store credit only (shipping & COD charges not refunded).

• COD Orders → Refund as store credit only (shipping & COD charges not refunded).

• Store credit is valid for 1 year from the date of issue.

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Damaged/Wrong Products

• If you receive a damaged or wrong product, contact us within 48 hours of delivery.

• Provide clear photos of the product and packaging.

• We will arrange a replacement or refund as per your preference after verification.

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Non-Returnable Items

• Personalized, custom-made, or final sale items are not eligible for return, exchange, or refund.

• For hygiene reasons, innerwear, swimwear, and beauty products are non-returnable.
  
  
  
  

  🎁 Sale Orders & Discount Codes
  Products purchased during a sale are not eligible for return.

  Only exchange is allowed for sale items, subject to stock availability.

  Gift cards and coupon codes can be applied during sales.

  Rs 199 is applied for exchange for products purchased in sale
  Please order accordingly.
  
  

  Size Exchange Policy
  Exchange Window:

  Requests must be placed within 3 days of delivery.

  Eligibility:

  Product must be unused, unwashed, and in original packaging with all tags attached.

  Products with stains, damage, or signs of wear are not eligible unless received in that condition.

  Valid Reasons for Exchange:

  Wrong size

  Wrong item received

  Manufacturing defect

  Non-Exchangeable Items: