At MissMuse, we take great pride in delivering high-quality fashion pieces designed with love, care, and attention to detail. However, we understand that sometimes things may not work out as expected. That’s why we offer a 7-day hassle-free return, refund & exchange policy, with a few simple guidelines to ensure a smooth and fair experience for everyone.

Return Guidelines

We accept returns if:

• A return/exchange request is raised within 72 hours of delivery via the Return/Exchange tab on our website.
• Items are unused, unworn, unwashed, and returned in the same condition as received, with all original tags, labels, and packaging intact.
• Clear images of the product (with tags visible) are uploaded while initiating the return request.

We do not accept returns for:

• Items purchased during clearance or sale events.
• Products that have been worn, washed, altered, or damaged after delivery.
• International orders.

Exchange Policy

• Products can only be exchanged for a different size of the same style (subject to availability).
• Exchange requests must follow the same condition and packaging requirements as returns.
• Exchanges will be processed within 3–5 business days after the returned item passes quality inspection.

Refund Policy

For Prepaid Orders:

• Refunds are processed to the original payment method within 5–7 business days after the product passes our quality check.

For COD Orders:

• Refunds are issued as a Store Credit (coupon code) worth the order value, valid for 6 months from the date of issue.
• This Store Credit will be sent to your registered email/WhatsApp within 24 hours after your return is approved.

Pickup & Shipping

• We provide free doorstep pickup for returns and exchanges.
• Once your return is picked up, it may take 7–10 days to reach our warehouse. After inspection, your refund/exchange will be processed.
• If the product fails the quality check (used, damaged, or missing tags), the return will be rejected and the item will be sent back to you.

Cancellation Policy

• Orders cannot be cancelled once they are processed for dispatch.

How to Raise a Return/Exchange Request

1. Go to the Return/Exchange tab on our website.
2. Fill in your order details and upload product images with visible tags.
3. Our team will arrange a pickup and keep you updated on the process.

Customer Support

📩 Email: help@missmuse.in
📱 WhatsApp: +91 9599896835

Available Monday to Saturday, 10 AM – 6 PM. Queries raised after working hours will be attended to on the next business day.

💖 Our Promise: At MissMuse, customer happiness is our top priority. While our policies ensure fairness and protect against misuse, we are committed to resolving every genuine concern with care, transparency, and respect.